Support
Help, in the order you need it
Most answers are in the knowledgebase. When they are not, tickets are answered around the clock by engineers who can read a server log.
- Tickets, email and live chat
- Under 30 minutes for priority tickets
- English and Urdu
Knowledgebase
Setup guides, DNS records, backups, email configuration and WordPress troubleshooting.
Browse articlesOpen a ticket
Attach your message to your account so it reaches the right queue with your service details already there.
Open a ticketServer status
Live status for the hosting cluster, DNS network, client portal and support system.
View statusContact support
Not a customer yet, or locked out of your account? Send us a message directly.
Contact usDocumentation
Start with these
The guides our support team links to most often.
- Domains & DNS
Point your domain to UEB3 Tech
Update your nameservers or A record so your domain starts serving from your hosting account.
4 min read - Getting Started
Restore a backup from cPanel
Roll a site, database or mailbox back to a previous day without opening a support ticket.
3 min read - Email
Set up email on your domain
Create a mailbox, connect it to your phone or desktop client, and publish SPF and DKIM records.
5 min read - Security
Secure a WordPress site
The handful of changes that prevent the overwhelming majority of WordPress compromises.
6 min read
Migrations
Moving from another host?
Our team moves your website, databases and email from your current provider, tests it on a preview URL, and only switches DNS when you confirm it looks right. It is included with your plan.
Response targets
Under 30 minutes for priority tickets. Standard tickets are answered in the order received.
Hours
Support is staffed 24/7. Sales and billing: 9am – 9pm PKT, seven days a week.
Security issues
Report abuse or a suspected compromise to abuse@ueb3tech.com. These are triaged ahead of the standard queue.