Refund Policy
This policy sets out when UEB3 Tech issues refunds, what is excluded and how to request one. It supplements our Terms of Service.
Last updated
Starter content. This document was drafted as a working starting point for UEB3 Tech and has not been reviewed by a qualified lawyer. It is not legal advice. It should be reviewed against Pakistani law and our supplier agreements before it governs real customer relationships.
30-day money-back guarantee
Shared hosting and WordPress hosting plans carry a 30-day money-back guarantee. If the service is not right for you within 30 days of your first order, ask for a refund of the hosting fee and we will issue it.
We will ask what did not work, because that is how we improve the platform. Answering is optional and does not affect the refund.
What is covered
- The hosting fee on a first order of a shared or WordPress hosting plan.
- Both monthly and annual terms — an annual term is refunded in full within the guarantee period.
What is not covered
Some charges are paid straight to a third party the moment you order and cannot be recovered by us:
- Domain registrations, renewals and transfers. The registry fee is charged immediately and is non-refundable once the domain is registered. This applies to .pk and .com.pk domains through PKNIC as well as to gTLDs.
- Dedicated IP addresses and any third-party licence purchased on your behalf.
- Reseller hosting plans, which are excluded from the money-back guarantee. Talk to us before ordering if you want to trial one.
- Renewals, and repeat orders of a service that was previously refunded.
- Accounts terminated for breach of our Acceptable Use Policy.
After the guarantee period
Monthly plans can be cancelled at any time and simply stop renewing; we do not refund a partially used month.
If you cancel an annual term after the guarantee period, contact us. We will consider a pro-rata credit for whole unused months at our discretion, less any domain or third-party costs already incurred. This is a discretionary credit rather than an entitlement.
Service credits for availability shortfalls are handled under our Service Level Agreement, not this policy.
How to request a refund
- Open a ticket from the client area, or email hello@ueb3tech.com from the address on the account.
- Tell us the service and, if you have it, the invoice number.
- We confirm eligibility within two business days.
How refunds are paid
Refunds are returned to the original payment method wherever the provider allows it. Card refunds usually appear within 5–10 business days depending on your bank; bank transfers and mobile wallet refunds are typically quicker.
Where the original method cannot accept a refund, we will arrange a bank transfer to an account in the name of the account holder.
We do not charge a processing fee for refunds. Any fee your own bank or wallet provider applies is outside our control.
Chargebacks
If you believe a charge is wrong, contact us first — we will almost always resolve it faster than a dispute. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.
Contact
Questions about this policy: hello@ueb3tech.com.