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Restore a backup from cPanel

Roll a site, database or mailbox back to a previous day without opening a support ticket.

3 min readUEB3 Tech documentation

Daily backups are taken automatically on every plan. Retention is 7 days on Starter, 14 days on Business and 30 days on Pro, and you can restore any of them yourself.

Restoring files

  • Open cPanel and go to Files → JetBackup (or Backup Manager, depending on your server).
  • Choose File Backups and pick the date you want to restore from.
  • Select the specific directory or file rather than the whole account if you only need one thing back — it is faster and lower risk.
  • Confirm the restore. A notification appears in cPanel when it finishes.

Restoring a database

Database backups are listed separately. Restoring a database overwrites the current contents, so if you are debugging a bad migration, export the current state first — you may want to compare the two.

Before you restore a whole account

A full account restore rolls back files, databases and email together. If a site has been compromised, restore the account, then change all passwords and update WordPress core, themes and plugins before putting it back online. Restoring alone does not close the hole that was used.

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